Privacy Policy

1. Introduction

Shock AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video editing platform and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account information (name, email address, password)
• Profile information (profile photo, bio)
• Payment information (processed securely through Stripe)
• Communication data (support requests, feedback)

2.2 Content You Upload

When you use our Service, we collect and store:

• Videos you upload for processing
• Generated clips and trailers
• Project metadata (titles, descriptions, settings)
• Editing preferences and customizations

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (device type, operating system, browser type)
• Usage data (features used, time spent, interactions)
• IP address and location data
• Cookies and similar tracking technologies
• Performance and error logs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your videos and generate AI-powered clips
• Manage your account and subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Supabase: Database and authentication services
• Mux: Video streaming and processing
• Stripe: Payment processing
• Vercel: Hosting and infrastructure

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure cloud storage with Supabase and Mux

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account:

• Your personal information is deleted within 30 days
• Uploaded videos and generated content are permanently deleted
• Some metadata may be retained for legal and accounting purposes
• Anonymized analytics data may be retained indefinitely

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us at privacy@shock.getmason.io

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and choices
• Authentication Cookies: Keep you logged in securely

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: